You can prompt Media Shuttle to detect the installation of the Signiant App by deleting the SigniantAppInstalled cookie from the domain in your browser. The cookie is used by Media Shuttle to adjust behavior, such as wait intervals, when connecting to the App for the first time. Media Shuttle and the Web Transfer API (TAPI) set a cookie in your browser once they successfully connect to the Signiant App. Newer versions can use a more robust local communication method, via WebSockets. Received Session Read from App (via websocket/pubnub) - If your version of Signiant App was released before March 2018, it will try to connect via PubNub.Note: On Firefox, these WebSocket errors may appear outside the collapsed Set up App communication section. The other three ports log a failed WebSocket connection error. The Signiant App tries to connect using four ports and only keeps the first port that responds. Set up App communication - This message is a section heading that can be expanded to show details of the connection attempts and errors.Look for messages that typically appear in the browser console:.To check for typical messages in the browser console: If some of these messages are missing, it could indicate that the browser is not successfully connecting to the Signiant App. If the Signiant App is correctly installed the browser console displays messages confirming a connection to the Signiant App. Check for messages that indicate installation If the application is correctly installed, Signiant App will appear in the Applications folder. You can identify possible problems with the installation of the Signiant App using three methods: Check for the Signiant App in the Applications folder Troubleshooting Signiant App Installation To enable application logging, set the log level in the SigniantClient.json file.
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For Windows troubleshooting information, see the Signiant App Troubleshooting Guide - Windows.īefore troubleshooting issues with older versions of the Signiant App, it is recommended that you upgrade to the latest version of the application.